Document Details

Document Type : Article In Journal 
Document Title :
Towards Improving the Performance of STC Saudi Using Knowledge Management Strategies
تحسين أداء شركة الاتصالات السعودية باستخدام استراتيجيات إدارة المعرفة
 
Subject : Knowledge Management 
Document Language : English 
Abstract : The paper has examined the Knowledge Management – KM implementation at Saudi Telecom Communication – STC. The KM implementation was done to support the LEAD program initiated by STC. The LEAD program was created to help the firm increase its international operations, increase customer satisfaction and help STC to offer its convergence solutions to all centres across the world. The KM model was initially designed to help technical teams and sales personnel to share problems and solutions. The findings indicate that a large number of supervisors and mid-level managers accept the KM solution. KM has helped them in carrying out their functions and roles with greater efficiency and customer satisfaction. More participation is needed from the lower level of technicians and operators. The study seeks to answer the following main question: how STC are success by using knowledge management? What are thy facing? 
ISSN : 1990-9233 
Journal Name : Middle-East Journal of Scientific Research 
Volume : 12 
Issue Number : 2 
Publishing Year : 1433 AH
2012 AD 
Article Type : Article 
Added Date : Saturday, March 23, 2019 

Researchers

Researcher Name (Arabic)Researcher Name (English)Researcher TypeDr GradeEmail
ابراهيم محمود العمريEl Emary, Ibrahiem MahmoudInvestigatorDoctorateOmary57@gmail.com
حسن عواد السريحيAlsereihy, Hassan AwadResearcherDoctoratealsereihy@yahoo.com

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