Document Details

Document Type : Thesis 
Document Title :
Study of Human Resource Turnover in the National Commercial Bank
دراسة استقرار القوى العاملة في البنك الأهلي التجاري
 
Subject : Faculty of Engineering 
Document Language : Arabic 
Abstract : In this study we aimed to assist the National Commercial Bank (NCB) management to investigate if the staff turnover phenomenon is adversely affect staff performance and, bank key capabilities. We tried to statistically reveal and visualize staff turnover patterns and root causes, then we developed mathematical models to predict future turnover rate across the bank and for each sector and division using multiple regression, and neural network forecasting techniques. The hardest part experienced was ensuring the correctness and integrity of resignations data that is obtained internally within NCB as well as data related to external economic factors that are suspected to affect turnover rate. Important resignation parameters such as; the mean, standard deviation, and proportion were statistically estimated for every sector and division in NCB. We also traced turnover rate for every sector and division by plotting control charts that showed turnover variation on monthly periods. Results showed that the majority of resignations occurred considered as regrettable resignations, most of resigned staff belongs to low mid salary grade, Human Resource division was an exception for this where the average salary grade for resigned staff was mid management level. The average number of years a staff spent with NCB before resignation was less than 5 years with exceptions for two divisions (Operation and Corporate Banking Divisions). 7% was the estimated annually turnover rate for the whole bank with small variations from one division to another. Corporate Banking Division scored the highest turn-over rate of 23% while operation had the lowest rate as only 2%. We concluded the most and the least vulnerable divisions to staff turnover. Since the scope of the study finish few months before the financial crises, it would be interesting to study how the crises could affect the turnover phenomena in NCB. 
Supervisor : Dr. Ibrahim A. Al-Darrab 
Thesis Type : Master Thesis 
Publishing Year : 1431 AH
2010 AD 
Added Date : Tuesday, May 25, 2010 

Researchers

Researcher Name (Arabic)Researcher Name (English)Researcher TypeDr GradeEmail
وضاح زكريا كعكيKaki, Waddah ZResearcherMaster 

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